Help Centre

Frequently Asked
Questions

Booking

Simply WhatsApp us at +65 8092 7662 with your pickup location, destination, date and time, and number of passengers. We'll confirm your booking and fare within minutes.

We recommend booking at least 24 hours in advance to guarantee availability, especially for premium vehicles. That said, we do accommodate last-minute bookings subject to availability — just WhatsApp us.

Yes, changes and cancellations can be made via WhatsApp. We ask for at least 4 hours' notice for changes and 12 hours for cancellations to avoid charges. Please contact us as soon as possible if your plans change.

Yes — we operate 24 hours a day, 7 days a week, 365 days a year, including public holidays. Early morning and late night transfers are fully available.

Airport Transfers

We cover all Changi Airport terminals — T1, T2, T3, and T4 — as well as Jewel Changi Airport and Seletar Airport.

We track all flights in real time. If your flight is delayed, your chauffeur will automatically adjust their arrival time to match your updated landing. You don't need to call us — we're already monitoring.

Your driver will be waiting at the arrivals hall with a name board bearing your name. For T1–T4, we meet at the designated arrivals waiting area. We'll send you the exact meeting point when we confirm your booking.

Yes, absolutely. We pick you up from any location in Singapore and take you to Changi Airport — or any terminal you specify. We recommend booking the transfer to depart at least 3 hours before your flight.

Pricing

Airport transfers start from SGD 50 for a Standard Sedan, SGD 85 for a Premium MPV/SUV (Alphard or Viano), and SGD 150 for a Luxury Sedan (Mercedes E-Class). All prices are fixed and confirmed before your trip.

No hidden charges. The price we quote is the price you pay. If there are any route-specific surcharges (e.g. ERP, late-night, or cross-border), these will be disclosed upfront before you confirm.

We accept bank transfer (PayNow/PayLah) and cash. Payment details are shared when we confirm your booking. Corporate accounts and invoicing are available — please ask us.

The minimum booking for hourly chauffeur service is 3 hours. Rates start from SGD 60/hr for a Standard Sedan, SGD 70/hr for a Premium MPV, and SGD 140/hr for a Luxury Sedan.

Vehicles & Service

Our fleet includes Standard Sedans (Toyota Camry or similar), Premium MPVs and SUVs (Toyota Alphard, Mercedes Viano), and Luxury Sedans (Mercedes E-Class or similar). All vehicles are well-maintained, clean, and air-conditioned.

Yes. Every driver is licensed, background-checked, and trained in professional chauffeur etiquette — punctuality, discretion, and luggage handling are all part of the standard.

Yes, we offer transfers between Singapore and Johor Bahru (Woodlands Checkpoint). Please WhatsApp us for a quote as cross-border fares vary based on route and timing.

Yes — Singapore Airport Pickup is operated by Veloce Limo Pte Ltd. We are the same team, same drivers, same standards. Singapore Airport Pickup is our dedicated brand for airport and transfer services.

Still Have Questions?

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— Corporate traveller, Singapore