Privacy Policy

Last updated: May 2025

1. Who We Are

Singapore Airport Pickup is operated by Veloce Limo Pte Ltd, a company registered in Singapore. We provide premium airport chauffeur and transfer services. When you book with us, you are engaging with Veloce Limo Pte Ltd.

Contact: sales@velocelimo.com | +65 8092 7662

2. Information We Collect

When you book or enquire about our services, we may collect the following information:

• Your name and contact number (for booking confirmation and driver coordination)
• WhatsApp or email correspondence
• Pickup and drop-off locations
• Flight number and arrival/departure details
• Number of passengers and luggage requirements
• Payment information (processed securely via PayNow or cash — we do not store card details)

3. How We Use Your Information

We use your personal information solely to:

• Confirm and fulfil your booking
• Coordinate your driver and trip logistics
• Monitor your flight and send updates
• Send booking confirmations and receipts
• Handle customer service enquiries
• Improve our service quality

We do not use your data for unsolicited marketing without your explicit consent.

4. How We Store Your Data

Your booking details are stored securely within our internal booking system and WhatsApp communications, which are protected by end-to-end encryption. We retain booking records for up to 3 years for accounting and dispute resolution purposes, after which they are securely deleted.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your information is shared only with:

• Your assigned chauffeur (name, contact number, and trip details only)
• Our internal operations team
• Regulatory bodies if required by Singapore law

6. Your Rights

Under Singapore's Personal Data Protection Act (PDPA), you have the right to:

• Request access to the personal data we hold about you
• Correct any inaccurate information
• Withdraw consent for data use (note: this may affect our ability to fulfil bookings)
• Request deletion of your data, subject to legal retention obligations

To exercise any of these rights, contact us at sales@velocelimo.com.

7. Cookies

Our website may use basic cookies for analytics purposes (e.g. Google Analytics). These cookies do not identify you personally. You can disable cookies in your browser settings at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of our services constitutes acceptance of any updated policy.

9. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

• Email: sales@velocelimo.com
• WhatsApp: +65 8092 7662